Friday, February 7, 2025
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The AI changes that could be coming to your everyday life in 2025

From The Terminator to The Matrix, the world's fascination with artificial intelligence has spanned across decades.But unlike the plot of a sci-fi film, AI will appear in our lives in a far less pronounced way this year, according to experts.The technology will continue to eliminate more menial tasks from our jobs and will even help us keep track of our budgets at the supermarkets.Here is what experts predict Australians can expect from AI in 2025.

Artificial intelligence will continue to evolve in Australia in 2025. (Getty)

Retail

AI is likely to drive improvements in the e-commerce space and help businesses offer customers a more personalised experience online in 2025.Customer service chatbots will become more commonplace, while AI will be used to offer better shopping recommendations.But this progress could be a "double-edged sword", according to University of Technology Sydney Professor Michael Blumenstein.Australia's most trusted and distrusted brandsView Gallery"There are still people who want to talk to a person," Blumenstein said."I think companies who are going big time online have to think very carefully about whether people like engaging with customer chatbots."Other AI innovations will appear inside traditional bricks and mortar retail stores.Supermarket giant Coles is introducing a trial of AI-powered smart trolleys which will let shoppers skip the checkouts and keep a running total of their shop.The trial will roll-out at a Melbourne store from January 2025.

Workplaces

AI is not likely to completely take over roles but it is likely to transform parts of some jobs, according to Dr Emmanuelle Walkowiak, a vice chancellor's senior research fellow at Melbourne's RMIT University."It's happening on a task level," Dr Walkowiak said."Typically we know jobs involving repetitive or routine work are more likely to be automated."Roles such as clerical work are likely to experience the greatest transformation, which may help workers to get more done and free up more of their time.However with the evolution of roles, employers must ensure the wellbeing of workers remains at the forefront, Walkowiak said.

The AI changes that could be coming to your everyday life in 2025

AI could help workers to get more done and free up more of their time. (Getty)"We need to keep in mind there are loads of employment technologies that do not involve any consideration about the wellbeing of workers," Dr Walkowiak said."The wellbeing of workers is also a source of productivity."It's a problem when it does not account for the wellbeing of workers."This is something to consider in the position of workplaces."With more AI technology appearing in workplaces, Blumenstein said there could be a "training explosion" in 2025, to teach employees how to harness the tools."Without knowledge of what we're using, people will have doubts and questions," he said."There has been a perception of an explosion of AI, the reality is the adoption hasn't been as quick."I hope 2025 is the year companies think carefully about how AI is brought into their workplaces."

The job search

Job candidates and hirers are likely to use AI with their search in 2025.Seek data has shown a trend in the number of AI-generated resumes submitted on the platform grew from 10 per cent in July 2023 to 25 per cent in June 2024.Candidates have used AI to develop resumes, cover letters and write job ads."If used responsibly, this isn't necessarily a bad thing," Seek group executive of artificial intelligence Grant Wright said."When used appropriately, AI can enhance resumes and job applications by refining ideas and helping candidates showcase their best selves. "But it's important that job seekers maintain control over their content and ensure it remains true to who they are."

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